Hotel Villa Mercedes Palenque

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Hotel Villa Mercedes Palenque, Reception

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Hotel Villa Mercedes Palenque, View from room

Hotel Villa Mercedes Palenque, Lobby lounge

Hotel Villa Mercedes Palenque, Living area

Hotel Villa Mercedes Palenque, Terrace/patio

Hotel Villa Mercedes Palenque, Bathroom shower

Hotel Villa Mercedes Palenque, Outdoor pool

Hotel Villa Mercedes Palenque, Property amenity

About the hotel

In the entertainment district. Make yourself at home in one of the 92 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature bathtubs or showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and coffee/tea makers.

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional features at this hotel include complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.

Grab a bite at La Foresta, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.English breakfasts are available daily from 7 AM to 11:30 AM for a fee.

Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

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Popularity

8.3

Very good

General

1295

Tripadvisor 8/10

747

Expedia 8.6/10

548

Main services

Airport Shuttle

Spa treatments

Parasols

Hotel safe

BBQ Facilities

Reception

Wheelchair-accessible

Shop

Outdoor swimming pool

Coffee

Business centre

Tea and coffee making facilities

Terrace

Restaurant

Picnic

Luggage room

Conference room

Babysitting service

Garden

24-hour reception

Bar

TV lounge

Internet

Non-smoking establishment

Service Animal allowed

Pets allowed

Meeting room

Swim-up bar

Spa

Sun loungers

Parking

* Some services may carry an extra charge.

Guest reviews

8.6/10 Very good

Cleanliness9/10

Staff and Service8.4/10

Amenities8.6/10

Property conditions and facilities8.8/10

Location9/10

Neighborhood9/10

10 / 10

Rachel

Palenque

We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊

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26 Mar 2025

8 / 10

Ana

Quietly hotel, the tv in the room terrible.

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15 Mar 2025

8 / 10

Monica

El hotel no parece VIP ni 5 estrellas, cuando mucho 4 por lo sencillo de las habitaciones y la falta entrenamiento al personal de recepción para que sean atentos y ofrezcan una bienvenida/despedida acorde a la categoría del hotel. Ni siquiera los botones tuvieron atención de preguntarnos si necesitabamos ayuda con las maletas o llevarnos a nuestra habitación. El personal de la alberca muy amable.

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10 Feb 2025

10 / 10

David

Loved It - Wish We Had Stayed Longer

We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.

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31 Dec 2024

Information about the area

Palenque, México

Located in Palenque, Hotel Villa Mercedes Palenque is in the entertainment district, within a 5-minute drive of Palenque National Park and Museo de Sitio Palenque. This family-friendly hotel is 2.6 mi (4.2 km) from Palenque Archaeological Zone and 2.7 mi (4.4 km) from El Panchán.

Palenque is located in Chiapas and is renowned for the remnants of a Mayan city that dates back to approximately 600 to 800 CE. It was designated as a UNESCO World Heritage site in 1987. The city is adorned with numerous inscribed stone slabs, intricate bas-relief sculptures, inlaid masks, and other extraordinary decorations, giving Palenque a sense of magic and holiness. The Temple of the Inscriptions, standing at 75 feet high, houses one of the only crypts discovered within a pyramid in Mexico. Upon excavation, the Tomb of Pakal, a Mayan ruler from the 7th century, unveiled a collection of jewels, masks, jade ornaments, wall carvings, and other exquisite artifacts.

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What’s nearby

Palenque National Park - 1.7 km / 1.1 mi
Museo de Sitio Palenque - 3.7 km / 2.3 mi
El Panchán - 4.1 km / 2.5 mi
Palenque Archaeological Zone - 4.2 km / 2.6 mi
Museo Del Textil - 4.9 km / 3.1 mi
Misol-Ha Waterfalls - 9.6 km / 5.9 mi

Getting around

(PQM) Palenque, Palenque International Airport, MX - 4.39 km
(TGZ) Tuxtla Gutierrez, Angel Albino Corzo, MX - 149.57 km
(VSA) Villahermosa, C P A Carlos Rovirosa Intl, MX - 101.43 km

About accommodation

General

Air conditioning
Family rooms
Heating
Safe
Pet friendly
Non-smoking rooms
Facilities for disabled guests

Safety & security

Fire extinguishers
24-hour security
Security alarm
CCTV in common areas
Smoke alarms
CCTV outside property

Activities

Public Bath
Fitness center
Spa facilities
Spa
Spa lounge/Relaxation area
Massage
Fitness
Walking tours

Services

Fax/Photocopying
Room service
Ironing service
Airport shuttle (additional charge)
Shuttle service
Tour desk
Packed lunches
Daily housekeeping
Meeting/Banquet facilities
Babysitting/Child services
Baggage storage
Suit press
Express check-in/out
Concierge
24-hour front desk
Airport shuttle
Shuttle service (additional charge)
Grocery deliveries
Laundry

Safety features

Thermometers for guests provided by property
Face masks for guests available
Hand sanitizer in guest accommodation and common areas
Staff follow all safety protocols as directed by local authorities
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Access to healthcare professionals
Process in place to check health of guests

Physical distancing

Physical distancing rules followed
Contactless check-in/out
Cashless payment available

Food & Drink

Restaurant
Bar
Breakfast in the room
Fruit
Wine/Champagne
Coffee house on site

Cleanliness & disinfection

Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against coronavirus
Property cleaned by professional cleaning companies
Linens, towels, and laundry washed in accordance with local authority guidelines
Guest accommodation disinfected between stays
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

All plates, cutlery, glasses, and other tableware sanitized
Food can be delivered to guest accommodation
Delivered food covered securely
Physical distancing in dining areas
Breakfast to-go containers

Internet

Internet
Wifi
Free Wifi

Outdoors

Outdoor pool
Garden
Outdoor furniture
Sun deck
Outdoor pool (year-round)

Parking

Private Parking
Free parking
Parking
Parking on site

Pool and Spa

Pool bar
Beach umbrellas
Swimming pool
Infinity pool

Transportation

Airport pickup
Airport drop-off

Front Desk Services

Invoice provided

Languages

English
Español

About the rooms

The accommodation has 74 rooms:

Bedroom

Childrens' cribs

General

Air conditioning
Fan
Fire extinguisher
Private entrance
Safe
Iron
Smoke Alarm
Mosquito net

Accessibility

Roll-in shower
Entire unit wheelchair accessible
Entire unit located on ground floor
Toilet with grab rails

Services

Wake-up service
Wake-up service/Alarm clock

Pool and Spa

Pool towels

Bathroom

Bathtub or shower
Free toiletries
Toilet paper
Hairdryer
Shampoo
Toilet
Towels
Private bathroom

Media & Technology

TV
Telephone
Cable channels
Flat-screen TV

Food & Drink

Bottle of water

Kitchen

Coffee machine
Dining table

View

Garden view
Lake view
Pool view
View

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 2 pools:

Pool 1

Location

Outdoor

Access

Adults only

Cost

Free

Pool 2

Location

Outdoor

Access

Adults only

Cost

Free

Restaurants

RESTAURANTE (LA FORESTA)

Access for guests and visitors
No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Available in the rooms

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Maximum number of pets per room 1 Pet max weight (per pet) in lb is 29 Pet max weight (per pet) in kg is 13 Service animals are allowed Pets cannot be left unattended Service animals are exempt from fees/restrictions Only dogs are allowed Pets allowed

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Important information

Optional fees

Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
Airport shuttle fee: MXN 1500 per vehicle (one-way, maximum occupancy 4)
Uncovered extended parking fee: MXN 500 per day
Pet fee: MXN 600 per pet, per night
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

Pool access available from 8:00 AM to 9:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Contactless check-out is available.

*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.